Returns & Refund

At Divines Global, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we are here to help.

1. Returns

You may request a return within [Insert number, e.g., 14 or 30] days from the date of delivery. To be eligible for a return:

• The item must be unused, in the same condition you received it, and in its original packaging.

• You must provide proof of purchase (order number or receipt).

Non-returnable items:

• Perishable goods (food, flowers, etc.)

• Personalized or custom-made items

• Health & hygiene products (once opened)

2. How to Initiate a Return

To start a return, contact our customer support team at:
Email: [Insert Email Address]
Phone: [Insert Phone Number]

Provide your order number, the item(s) you wish to return, and the reason for the return. Our team will guide you through the return process.

3. Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

• Approved refunds: will be processed within [Insert timeframe, e.g., 5-7 business days] to your original payment method.

• Partial refunds: may be granted in cases where items are not in their original condition, damaged, or missing parts.

4. Exchanges

We currently do not offer direct exchanges. If you wish to exchange an item, please return it for a refund and place a new order.

5. Shipping

• Customers are responsible for return shipping costs unless the return is due to a defective or incorrect item.

• Shipping costs are non-refundable.

6. Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us immediately with photos of the product. We will arrange a replacement or full refund at no extra cost.